Blue Grass Airport seeks to make every travel experience as easy as possible and is committed to providing all guests with exceptional customer service. If you have feedback on how Blue Grass Airport can assist with any encountered barriers as a traveler, please contact us so we can provide a seamless passenger experience.
Here are some helpful tips to guide passengers with disabilities.
ADA-compliant parking spaces are located in the Short-term and Long-term lots. Any customer with a handicap placard may park in either lot and will only be charged the Long-term parking rate for the length of their stay. Please provide placard, name and phone number to the cashier upon exiting to receive this discount.
Contact your rental car agency to inquire about vehicles with hand controls. Rental car agencies will usually offer this service if given 72-hour notice prior to arrival.
All airport restrooms have an extra-wide stall with side railings and are accessible to individuals with wheelchairs or walkers. A family/unisex restroom is available on the lower level of the terminal prior to security checkpoint and then also in Concourse B.
Service animals, who are trained to perform tasks for people with disabilities, are welcome throughout the terminal while assisting their owners. To provide service animals with a bathroom break prior to getting on a flight, visit LEX Pets on the lower level of Concourse A.
TSA Cares is a helpline that provides information and assistance for travelers with disabilities, medical conditions and other special circumstances. Contact them 72 hours prior to traveling with questions about screening policies, procedures and what to expect at the security checkpoint.
Passengers have complimentary access to the Kentucky Relay Service via a telephone located at the Welcome Center in baggage claim. This service relays calls between deaf, hard of hearing or speech-impaired individuals and allows them to “talk” to anyone and at any time without any communication barriers. The Kentucky Relay Service is a third-party communicator that relays messages back and forth between individuals.
In addition to audio paging, Blue Grass Airport has visual paging that is shown on monitors throughout the terminal. Paging services are available by calling 859.425.3100.
Passengers seeking wheelchair assistance are encouraged to notify their airline when making flight arrangements. Upon arrival at the airport, passengers should go to their airline ticket counter for assistance.